We promise that if the product is under normal use and maintained conditions, due to material, process or manufacturing problems which cause performance failures, we will provide repair, warranty services such as replacement or return in accordance with the contract and the "after-sales service commitment letter". "Normal use and maintained conditions" mean that the installation, use, maintenance, storage, transportation, etc. of the product meet the requirements of the instructions for use and are used for reasonable intended purposes. "Affected normal use" means that the product cannot achieve the functions described by its standard performance parameters. We do not charge you additional fee for warranty services, except in advance of a statement or in accordance with the law or on an agreement basis that you should bear the costs.

After purchasing BEEBOX company products, you can enjoy the remote online technical support service, including: official website or customer service knowledge base cloud platform technical document sharing, hotline support, E-mail support and remote assistance debugging support.

• Hotline telephone support service: Answer users enquires on the daily usage, operation and maintenance of the hardware/software system.
• Remote Assistance Technical Service: Provide remote assistance technical support services to customers through email and instant messaging tools.
• Official website, WeChat platform service: Provide value-added information services to customers promptly through the company's official website and WeChat public platform.